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Una Story House
Una Story House
The purpose of these General Conditions of Sale is to establish the terms and conditions under which UNA STORIA sells 925/1000 silver jewellery to its Customers (hereinafter referred to as “The Product(s)”) on the website (the “Site”) www.una-storia.fr.
UNA STORIA is an entity of the company Europ'Écrins, a simplified joint-stock company, registered in the trade and companies register of Cusset under the Siret number 976 220 228 and whose head office is located at Rue du Moulin Mazan 03700 Bellerive-Sur-Allier (France); Telephone: +0(4) 70 58 74 59 (Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 4:30 p.m. - Excluding public holidays); Email bonjour@una-storia.fr .
Acceptance of these General Terms and Conditions of Sale (“GTC”) implies the Client’s full and unreserved acceptance of these GTC, which are accessible at any time on this Internet page and allow them to be printed and/or saved.
The Customer declares that he/she is at least 18 years old and has the legal capacity (within the meaning of Articles 1123 et seq. of the Civil Code) or holds parental authorization allowing him/her to place an order on the Site.
When placing an initial order on the Site, the customer is invited to create an account in the “My Account” section. The Customer must complete a form specifying certain mandatory fields so that their order for Products can be processed by the UNA STORIA team.
The information provided to UNA STORIA must be complete, accurate, and updated by the Customer for each order. The Customer can access the “My Account” section at any time.
The characteristics of the Products are presented on the Site. If the Customer has any questions, he can contact UNA STORIA during the week, by telephone at +0(4) 70 58 74 59 (Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 4:30 p.m. - Excluding public holidays) or by email at the address: bonjour@una-storia.fr .
Photographs of the Products do not fall within the contractual scope of the General Terms and Conditions. The Customer acknowledges that the photographs of the Products presented on the Site are for informational purposes only. Indeed, the quality of the photos and the settings of the screen(s) (smartphone, computer, tablet) may alter the overall rendering (brightness and/or colours of the products).
The prices displayed on the Site are indicated in euros, all taxes included (TTC) (French VAT applicable on the day of the order), excluding shipping costs offered in addition.
Items are invoiced based on the rates in effect at the time the order is placed on the Site.
Shipping costs (including insurance) are indicated before final confirmation of the order.
Prices may be modified at any time, without notice, particularly in the event of changes in tax or economic data.
Promotional offers, privileges, and ephemeral offers cannot be combined with each other.
In order to place an order on the Site, the following steps are necessary:
Any order will only be validated after acceptance of payment. The Product(s) remain the property of UNA STORIA jewellery until full payment of the price.
UNA STORIA reserves the right to refuse, cancel and terminate orders at any time for legal and/or legitimate reasons.
UNA STORIA will also be entitled to refuse any order placed by a Customer with whom there is a dispute relating to any order not in accordance with these General Terms and Conditions as well as to the payment of a previous order.
In these cases, UNA STORIA will inform the Client by telephone or by email.
If, despite the vigilance of the UNA STORIA team, Products presented on the Site are unavailable, UNA STORIA will inform the Customer as soon as possible. In the event of payment, the Customer will be offered several solutions, including the possibility of canceling their order and receiving a full refund of the amounts paid.
The Site offers payment by bank card (Visa, Eurocard/Mastercard) as well as by Paypal account.
UNA STORIA does not accept payment by check. Customers should use the payment methods offered above.
The amounts paid cannot under any circumstances be considered as deposits or down payments.
When the order is finalized, the UNA STORIA team confirms the payment by sending the Customer a summary email.
UNA STORIA ensures a secure Site with an address beginning with “https://”.
Payment for purchases is made via the secure platform of our banking service provider.
Payment by installments/deferred payments is available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
Amount of purchases:
Costs
By paying in installments with Alma, the Customer pays little fee because Una Storia jewellery contributes to the costs.
Alma is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the Civil Code.
Termination
Any termination of the General Terms and Conditions which bind the Seller and the customer, results in the termination of the General Terms and Conditions between Alma and the customer.
UNA STORIA delivers its products in Europe.
UNA STORIA has selected a high-quality, reinforced flap cardboard box to ensure the product(s) delivered in pouches are held in place and protected. The box is closed with reinforced tape . To ensure the confidentiality of the shipment, the name of Una Storia jewellery does not appear on the package.
Orders are processed Monday to Friday inclusive.
Products are shipped to the delivery address provided by the Customer when confirming their order. Delivery cannot be made to a hotel or a PO box.
UNA STORIA cannot be held responsible for the consequences of a delay in delivery that is not its fault.
The UNA STORIA team pays great attention to the preparation and delivery of your order in France and Europe.
The choice of a carrier, on which its delivery time depends, is offered to you below.
From the time the order is shipped, the average delivery times are as follows:
UNA STORIA offers Colissimo delivery at the Customer's choice:
If the Customer is absent on the day of Colissimo delivery:
After the above-mentioned deadlines, the package will be returned to UNA STORIA. The Customer is invited to contact customer service to request a return of their package at their own expense.
Upon receipt of the package, the Customer (or a person authorized by him) must immediately check the condition of the packaging and the Product delivered.
In the event of a damaged package or broken product (crushed, torn or open package), the Customer (or the person authorized by him) must refuse the package and provide a reason on the receipt slip.
Failure to comply with the said deadline does not hinder the recourse that the Customer may have to obtain the exchange or reimbursement of the Products ( reimbursement excluding delivery costs applied on the day of purchase which remain the financial responsibility of the customer ) in the event of damage or anomaly of the Product, in the absence of damaged package, at the time of its delivery. Likewise, the Customer always benefits from his right of withdrawal under the conditions of the paragraph below "DELIVERY".
In accordance with the provisions of Articles L 221-18 et seq. of the French Consumer Code, the Customer may cancel their order at their discretion. To do so, they have the right to withdraw within 30 days of the date of purchase (60 days for any purchase during the Christmas holidays).
The Customer is invited to use our web platform for product returns, refunds or exchanges to issue a prepaid Colissimo postage label : simplified return procedure by clicking on this link . This web form will allow you to issue a prepaid label that should be affixed to your package containing your jewellery, wedged in its original package (preferably) or in a small cardboard box. Una Storia requires the Customer to add a message inside the package to inform the logistics team of their wishes (repair, exchange or refund).
Delivery costs, applied on the day of purchase, remain the financial responsibility of the customer and are therefore not refunded.
Returns are at the Customer's own risk. The Product must be returned in its original packaging, in its original condition, new, unworn, and unwashed. The UNA STORIA artisan jeweller will check the contents of the package upon receipt.
Returns, within the timeframe mentioned above, are free from France and most countries in the European Union. The Customer should refer to the “My Account” section of the Website. Your account: use the email address used to place your order. If your account is not recognized, create one. Your orders will be automatically archived.
In this case, the Customer must contact customer service at bonjour@una-storia.fr to obtain a prepaid return voucher.
If the Customer fails to comply with these conditions, in particular the return conditions, UNA STORIA will not be able to refund the Product(s) concerned.
No returns, refunds or credits can be made in physical jewellery stores (authorized boutiques).
The UNA STORIA team pays great attention to the quality of its products.
The 2-year (two-year) warranty runs from the day the order is validated on the official una-storia.fr e-shop (purchase date mentioned on the invoice available in the "My Account" section).
The guarantee naturally covers hidden defects in the Product(s) ordered on the Site.
The Customer may request the application of the hidden defects warranty by first studying their request. In order to verify the admissibility of the application of the warranty, the Customer must motivate/justify their request by sending an email to bonjour@una-storia.fr , adding the following elements as attachments to the email:
The absence of any of the above elements will not allow the Client's request to be studied.
The warranty does not apply to the following repairs:
Your jewellery will be delivered as soon as possible to the postal address specified by the Customer in the “My Account” section.
Article L 217-16 of the Consumer Code: When the buyer requests from the seller, during the course of the commercial guarantee granted to him upon the acquisition or repair of a movable good, a repair covered by the guarantee, any period of immobilization of at least 7 days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or from the provision for repair of the good in question, if this provision is subsequent to the request for intervention.
The trademarks, domain names, products, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of UNA STORIA jewellery. No transfer of intellectual property rights is made through these General Terms and Conditions. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
The Customer may submit any complaint by contacting the company using the following contact details: bonjour@una-storia.fr.
In accordance with the provisions of Articles L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that he may have recourse to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code.
If the complaint request to the Seller's customer service is unsuccessful, or if there is no response within two months, the consumer may submit the dispute to a mediator who will attempt independently to bring the parties together with a view to reaching an amicable solution.
UNA STORIA has, for all stages of access to the Site, from the order process to the shipment of the package, only an obligation of means. UNA STORIA cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a service interruption, an external intrusion, the presence of a computer virus, or any event qualified as force majeure, in accordance with the law and case law. The execution of UNA STORIA's obligations, under this contract, is suspended in the event of the occurrence of a fortuitous event or force majeure that would prevent its execution. UNA STORIA will notify the Customer of the occurrence of such an event as soon as possible.
The C.G.V are subject to French law.
In accordance with consumer law, in the absence of an amicable agreement, all disputes to which the General Terms and Conditions may give rise, concerning their validity, interpretation, execution, termination, their consequences and their follow-up, will be submitted to the competent court in accordance with the rules of jurisdiction of common law.
Any dispute must be subject to a prior attempt at amicable settlement. In the absence of an amicable settlement, jurisdiction is assigned to the competent French courts, notwithstanding multiple defendants or third-party claims.
GARANTIE 2 ANS. QUALITÉ ARGENT 925 RHODIÉ. RETOUR SOUS 30 JOURS.
Retourner un produit ? Éditez votre étiquette d'affranchissement prépayée (préciser votre souhait dans le colis : échange ou remboursement).
FRANCE: +(33)04 70 58 74 59
MONDAY TO FRIDAY (EXCLUDING HOLIDAYS)
FROM 9 A.M. TO 12 P.M. AND FROM 2 P.M. TO 4:30 P.M.
PAYPAL 4x, VISA, MASTERCARD, AMERICAN EXPRESS, APPLE PAY, ALMA PAY (PAYMENT IN SEVERAL INSTALLMENTS)
