Terms and Conditions - Una Storia Jewellery una-storia.com

GENERAL TERMS AND CONDITIONS OF SALE OF THE UNA-STORIA.FR SITE

PURPOSE

The purpose of these General Terms and Conditions of Sale is to set the terms under which UNA STORIA sells 925/1000 silver jewelry (hereinafter referred to as “the Product(s)”) to its Clients on the website (the “Site”) www.una-storia.fr.

UNA STORIA is an entity of the company Europ’Écrins, a simplified joint-stock company registered with the Cusset Trade and Companies Register under Siret number 976 220 228 and whose registered office is located at Rue du Moulin Mazan 03700 Bellerive-Sur-Allier (France); Telephone: +0(4) 70 58 74 59 (Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 4:30 p.m. - excluding public holidays); Email bonjour@una-storia.fr.

Acceptance of these General Terms and Conditions of Sale (“GTC”) implies the Client's full and unreserved adherence to these GTC, which are accessible at any time on this webpage and can be printed and/or saved.

CLIENT

The Client declares that they are at least 18 years old and have the legal capacity (within the meaning of Articles 1123 et seq. of the Civil Code) or possess parental authorization allowing them to place an order on the Site.

When placing a first order on the Site, the client is invited to create an account in the “My account” section. The Client must fill out a form specifying certain mandatory fields so that their order for Products can be processed by the UNA STORIA team.

The information provided to UNA STORIA must be complete, accurate, and updated by the Client with each order. The Client can access the “My account” section at any time.

PRODUCTS

The characteristics of the Products are presented on the Site. If the Client has questions, they may contact UNA STORIA during the week by telephone at +0(4) 70 58 74 59 (Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 4:30 p.m. - excluding public holidays) or by email at: bonjour@una-storia.fr.

Photographs of the Products do not fall within the contractual scope of the GTC. The Client acknowledges that the photographs of the Products presented on the Site are for indicative purposes only. Indeed, the quality of the photos and the settings of the screen(s) (smartphone, computer, tablet) may alter the overall appearance (luster and/or colors of the products).

PRICE

The prices displayed on the Site are indicated in euros, including all taxes (TTC) (French VAT applicable on the day of the order), excluding shipping costs which are offered as an extra.

Items are invoiced on the basis of the rates in force at the time of registration of the order on the Site.

Shipping costs (including insurance) are indicated before the final validation of the order.

Prices may be modified at any time, without notice, and particularly in the event of changes in fiscal or economic data.

Promotional offers, privileges, and ephemeral offers cannot be combined.

ORDERING ON THE SITE

In order to place an order on the Site, the following steps are necessary:

adding one or more Product(s) to the cart;
verification, at any time, of the Product(s) added to the cart;
modification of items added to the cart;
continue shopping or finalize the order;
order confirmation: for a first order, creation of an account is required or connection to the account with personal identifiers (updating personal data if necessary: address, telephone, etc.);
final verification of order details;
choice of delivery method by the carrier;
acceptance of the GTC;
choice of payment method;
validation of payment.

Any order will only be validated after acceptance of payment. The Product(s) remain the property of the UNA STORIA jewelry store until full payment of the price.

UNA STORIA reserves the right to refuse, cancel, and terminate orders at any time for legal and/or legitimate reasons.

UNA STORIA will also be entitled to refuse any order placed by a Client with whom there is a dispute relating to any order not in compliance with these GTC, as well as the payment of a previous order.

In these cases, UNA STORIA will inform the Client by telephone or by email.

If, despite the vigilance of the UNA STORIA team, Products presented on the Site are unavailable, UNA STORIA will inform the Client as soon as possible. In the event of payment, the Client will be offered several solutions, including the possibility of canceling their order and receiving a full refund of the sums paid.

PAYMENT

The Site offers payment by credit card (Visa, Eurocard/Mastercard) as well as by Paypal account.

UNA STORIA does not accept payment by check. The Client must use the payment methods offered above.

Sums paid can in no case be considered as deposits or installments.

When the order is finalized, the UNA STORIA team confirms the payment by sending the Client a summary email.

UNA STORIA provides a secure Site with an address starting with “https://”.

Payment for purchases is made via the secure platform of our banking provider.

INSTALLMENT PAYMENT SOLUTION WITH ALMA

Installment/deferred payment is available via our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Purchase amount:

payment in two installments (2 times) with a 0.82% contribution to fees: only purchases between €50 and €2,000 are eligible for payment with Alma;
payment in three installments (3 times) with a 1% contribution to fees: only purchases between €50 and €2,000 are eligible for payment with Alma.

Fees

By paying in installments with Alma, the Client pays few fees because the Una Storia jewelry store contributes to the fees.

Alma is a payment processing manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of Articles 1316 et seq. of the Civil Code.

Termination

Any termination of the GTC that binds the Seller and the client entails the termination of the GTC between Alma and the client.

DELIVERY

UNA STORIA delivers its products in Europe.

UNA STORIA has selected a quality reinforced flap box ensuring the support and protection of the Product(s) delivered in pouches. The box is sealed with reinforced tape. To ensure the discretion of the shipment, the name of the Una Storia jewelry store does not appear on the package.

Orders are processed from Monday to Friday inclusive.

Products are shipped to the delivery address indicated by the Client upon validation of their order. Delivery cannot be made to a hotel or a PO box.

UNA STORIA cannot be held responsible for consequences due to a transport delay that is not of its own doing.

The UNA STORIA team pays great attention to the preparation and then the shipment of your order in France and Europe.

The choice of a carrier, on which its delivery time depends, is offered to you below.

From the time the order is shipped, the average delivery times are as follows:

Delivery by Colissimo in France: 2 business days.
Delivery by Colissimo in Europe: 3 to 5 business days.
Delivery by Chronopost in France: 24 H

UNA STORIA offers Colissimo delivery at the Client's choice:

at a relay point of their choice;
or “against signature” at the Client's fixed address (residence or place of work).

If the Client is absent on the day of Colissimo delivery:

“against signature”: the package is made available for 15 days at a Post Office;
at a Relay point: the package is made available for 10 days.

After the deadlines mentioned above, the package will be returned to UNA STORIA. The Client is invited to contact customer service to request a return of their package at their own expense.

"FREE DELIVERY" Offer:

When limited-time free delivery promotional offers are put in place by Una Storia, they apply exclusively to shipments destined for Metropolitan France.

RECEIPT OF THE ORDER AND REFUND

Upon receipt of the package, the Client (or a person authorized by them) must immediately check the condition of the packaging and the delivered Product.

In the event of a damaged package or broken product (crushed, torn, or opened package), the Client (or the person authorized by them) must imperatively refuse the package and state the reason on the delivery slip.

Failure to comply with the deadline does not hinder the recourse that the Client may have to obtain an exchange or refund of the Products in the event of damage or anomaly of the Product, in the absence of a damaged package at the time of delivery. Likewise, the Client always benefits from their right of withdrawal under the conditions of the “DELIVERY” paragraph below.

CLIENT'S RIGHT OF WITHDRAWAL

In accordance with Article L. 221-18 of the Consumer Code: after having notified their decision to withdraw, the Client has fourteen days to return the product(s) concerned. UNA STORIA extends this period to 30 days.

Return shipping costs
Return shipping costs are the responsibility of the Client. The Client may use the carrier of their choice or the prepaid postage label, in the amount of €4.86, made available by UNA STORIA via its returns portal.

REFUND IN CASE OF FULL RETURN
When the Client returns their entire order, UNA STORIA refunds the price of all products as well as the initial shipping costs actually paid (refer to your purchase invoice).
If the UNA STORIA return label has been used by the Client, its cost of €4.86 is deducted from the refund.

Calculation formula in case of paid shipping and use of the paid postage label for return to Una Storia : total price of returned products + initial delivery costs charged to the Client (see purchase invoice) − cost of the prepaid return label (-€4.86). Example: €100 of products + example of initial delivery costs: €4 − €4.86 return = €99.14 refunded.

Calculation formula in case of free initial shipping and use of the paid postage label for return to Una Storia. Example: €100 of products + €0 free delivery − €4.86 return = €95.14 refunded.

REFUND IN CASE OF PARTIAL RETURN
When the Client returns only part of their order, UNA STORIA only refunds the price of the returned products. The initial shipping costs are not refunded. The postage label used for the return of products is charged at €4.86 and will therefore be deducted from the refund. The refund will be made using the same payment method as that used by the Client during the order.

Calculation formula in case of initial paid shipping (not refunded) and use of the (paid) postage label for return to Una Storia : €100 of products − €4.86 return = €95.14 refunded.

EXCHANGE REQUEST BY THE CLIENT
UNA STORIA does not proceed with the direct exchange of a product for reasons of personal preference, in particular in the event of an error in size, color, or model. The Client must return the product concerned in order to obtain a refund, then place a new order. Return costs remain the responsibility of the Client. If the Client uses the prepaid postage label offered by UNA STORIA, its cost of €4.86 is deducted from the refunded amount.
These provisions do not apply to non-conforming products, the return costs of which are covered by UNA STORIA in accordance with legal guarantees.

ORDERS THAT BENEFITED FROM FREE SHIPPING
When initial shipping costs were free, no amount is refunded for this purpose. Return shipping costs, however, remain the responsibility of the Customer. If the Customer uses the prepaid shipping label offered by UNA STORIA, its cost, set at €4.86, will be deducted from the refunded amount. The Customer remains free to use another shipping method at their own expense.

COMMERCIAL OFFERS WITH A FREE PRODUCT

As part of certain commercial offers, UNA STORIA may offer a product subject to compliance with the offer's conditions, in particular a minimum order amount specified in the commercial offer.

In the event of a full or partial return of the order resulting in the offer's conditions no longer being met, the Customer agrees to return the free product, complete and in its original packaging.

Failing the return of the free product within 15 days following the sending of an email from customer service inviting the Customer to return it, UNA STORIA reserves the right to deduct the value including tax of the free product indicated in the relevant commercial offer from the refund.

PRODUCT WARRANTY = 2 YEARS UNDER CONDITIONS

The UNA STORIA team pays close attention to the quality of its Products.

The 2-year (two-year) warranty runs from the day the order is validated on the official e-shop una-storia.fr (purchase date mentioned in the invoice available in the "My account" section).
The warranty naturally covers any hidden defects in the Product(s) ordered on the Site.

The Customer may request the application of the hidden defects warranty through a preliminary review of their request. In order to verify the admissibility of the warranty claim, the Customer must support/justify their request by sending an email to bonjour@una-storia.fr, mandatorily adding the following items as attachments to the email:

one or more photos of the defect found on the piece of jewelry;
a copy of the invoice available in the “My account” section.

The absence of any of the above items will prevent the review of the Customer's request.

The warranty does not apply to the following repairs:

improper use and/or handling of the jewelry that has altered its quality, shape, or appearance (e.g., contact with cleaning products);
lack of maintenance of the jewelry that has altered its shine or color (e.g., spraying with a cosmetic product);
deterioration due to mishandling;
work performed on the jewelry by any person not authorized by the UNA STORIA Customer Service department.

If the warranty does not apply and the Customer wishes to obtain a repair quote, they are invited to:

take one or more photographs of their defective Product and send them by email to: bonjour@una-storia.fr, mandatorily specifying their last name, first name, order number found in the “My account” section, and providing details about their request;
the Una Storia jewelry artisan will assess the feasibility of the repair;
a response or quote will be sent to you by email as soon as possible;
if you approve the quote (including shipping costs for sending and returning), please print it and sign it preceded by the handwritten mention “approved” (bon pour accord) then return it by email to bonjour@una-storia.fr;
the Customer shall return in a parcel: their signed quote, a detailed letter explaining their request, their jewelry, and their payment by bank check, duly completed, signed, and made payable to EUROP'ECRINS to the following address:

UNA STORIA
SAV Devis (E-commerce)
BP 22218
03202 VICHY Cedex - FRANCE

Your jewelry will be returned as soon as possible to the postal address specified by the Customer in the “My account” section.

Article L 217-16 of the Consumer Code: When the buyer asks the seller, during the course of the commercial warranty granted to them at the time of the acquisition or repair of movable property, for a restoration covered by the warranty, any period of immobilization of at least 7 days is added to the duration of the remaining warranty. This period runs from the buyer's request for intervention or from the time the item in question is made available for repair, if this availability is subsequent to the request for intervention.

INTELLECTUAL PROPERTY

The trademarks, domain names, products, images, videos, texts, or more generally any information that is the subject of intellectual property rights are and remain the exclusive property of the UNA STORIA jewelry house. No transfer of intellectual property rights is made through these Terms and Conditions of Sale. Any total or partial reproduction, modification, or use of these goods for any reason whatsoever is strictly prohibited.

DISPUTE RESOLUTION

The Customer may present any complaint by contacting the company using the following contact details: bonjour@una-storia.fr.

In accordance with the provisions of articles L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that they may use a consumer mediator under the conditions provided for by Title I of Book VI of the Consumer Code.

In the event of failure of the complaint request to the Seller's customer service, or in the absence of a response within a period of two months, the consumer may submit the dispute to a mediator who will attempt, in complete independence, to bring the parties together with a view to obtaining an amicable solution.

INTERNET NETWORK LIABILITY

For all stages of access to the Site, from the ordering process to the shipment of the package, UNA STORIA only has an obligation of means. UNA STORIA cannot be held liable for any inconvenience or damage inherent to the use of the Internet, in particular a break in service, external intrusion, the presence of a computer virus, or any event qualified as force majeure, in accordance with the law and jurisprudence. The performance of UNA STORIA's obligations, under the terms hereof, is suspended in the event of the occurrence of a fortuitous event or force majeure that would prevent such performance. UNA STORIA will notify the Customer of the occurrence of such an event as soon as possible.

APPLICABLE LAW AND COMPETENT JURISDICTION

The Terms and Conditions of Sale are subject to French law.

In accordance with consumer law, in the absence of an amicable agreement, all disputes to which the Terms and Conditions of Sale might give rise, concerning both their validity, interpretation, performance, termination, their consequences and subsequent effects, will be submitted to the competent court in accordance with the common law rules of jurisdiction.

Any dispute must be subject to a prior attempt at amicable settlement. In the absence of an amicable settlement, jurisdiction is assigned to the competent French courts, notwithstanding plurality of defendants or third-party claims.

COMMERCIAL OFFER – MOTHER'S DAY

As part of the Mother's Day commercial operation, valid from April 30, 2026, to May 31, 2026, inclusive, the company UNA STORIA offers, for any order equal to or greater than €280 including tax, a Toucan silk scarf with a commercial value of €45.

This offer is valid while stocks last and cannot give rise to any financial compensation, nor exchange for another product.

In the event of exercising the right of withdrawal or any refund request relating to an order that benefited from said offer, the Customer agrees to return the free product, namely the Toucan silk scarf, simultaneously, in its original and complete state. Failing the return of the free product, the company UNA STORIA reserves the right to deduct the value of the free product, i.e., €45 including tax, from the refund amount.