These General Terms and Conditions of Sale set out the terms and conditions under which UNA STORIA sells 925/1000e silver jewellery (hereafter referred to as "the Product(s)") to its Customers via the website (the "Website") www.una-storia.fr.
UNA STORIA is an entity of the company Europ’Écrins, a French Société Par Actions Simplifiées (simplified joint stock company), listed in the Cusset trade and companies register under Siret N° 976 220 228 and having its head office at Rue du Moulin Mazan 03700 Bellerive-Sur-Allier (France); Telephone: +33 (0)4 70 58 74 59 (Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 4.30 p.m. - Excluding public holidays); Email: firstname.lastname@example.org.
Acceptance of these General Terms and Conditions of Sale ("G.T.C.S.”) implies the Customer's full and unreserved acceptance of these G.T.C.S. which can be accessed at any time on this website and which can be printed and/or saved.
The Customer declares that they are at least 18 years of age and have legal capacity (within the meaning of articles 1 123 et seq. of the French Civil Code) or is the holder of a parental authorisation allowing them to place an order on the Website.
When placing a first order on the Website, the customer is invited to create an account in the "My account" section. The Customer shall fill in a form specifying certain mandatory fields, thereby enabling the UNA STORIA team to process their Product order.
The information communicated to UNA STORIA shall be complete, accurate and updated by the Customer at the time of each order. The Customer can access the "My Account" section at any time.
The characteristics of the Products are presented on the Website. If the Customer has any queries, they can contact UNA STORIA during the week, by telephone on +33 (0)4 70 58 74 59 (Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 4.30 p.m. - Excluding public holidays) or by email at: email@example.com.
The photographs of the Products do not fall within the contractual scope of the G.T.C.S. The Customer acknowledges that the photographs of the Products presented on the Website are for information purposes only. The quality of the photographs and the settings of the screen(s) (smartphone, computer, tablet) may alter the general rendering (brightness and/or colours of the products).
The prices displayed on the Website are given in euros, inclusive of tax (T.T.C.) (French VAT applicable on the day of the order), excluding extra shipping costs as from a minimum order or offered for any order above a minimum purchase price.
Items are invoiced based on the prices in force at the time the order is placed on the Website.
Shipping costs (including insurance) are indicated prior to final order confirmation.
Prices may be modified at any time, with no prior notice, especially in the event of changes in fiscal or economic data.
Promotions, privileges and temporary offers are not cumulative.
To place an order on the Website, the following steps must be completed:
add one or more Product(s) to the basket;
check the Product(s) added to the basket, at any time;
modify the items added to the basket;
continue shopping or confirm the order;
confirmation of the order: for a first order, create an account or connect to the account using personal logins (update personal data if necessary: address, telephone, etc.);
final check of order details;
choice of delivery method by the carrier;
accept the G.T.C.S. ;
choose the payment method;
confirm the payment.
Orders will only be confirmed once the payment has been approved. The Product(s) remain the property of the UNA STORIA jewellery company until it has received full payment of the price.
UNA STORIA reserves the right to refuse, cancel and terminate orders at any time for legal and/or legitimate reasons.
UNA STORIA shall also be entitled to refuse any order placed by a Customer with whom there is a dispute relating to any order that does not comply with these G.T.C.S. or to the payment of a previous order.
In such a case, UNA STORIA will notify the Customer by telephone or e-mail.
UNA STORIA will notify the Customer as soon as possible if, despite the best efforts of the UNA STORIA team, Products presented on the Website are unavailable. If the Customer has already paid for the order, they will be offered a number of solutions, including the option of cancelling the order and being reimbursed for the full amount paid.
The Website offers the options of paying by credit card (Visa, Eurocard/Mastercard) as well as by PayPal account.
UNA STORIA does not accept payment by cheque. The Customer should use the payment methods proposed above.
Under no circumstances shall the amounts paid be considered as deposits or advance payments.
Once the order has been completed, the UNA STORIA team confirms the payment by sending the Customer a summary email.
UNA STORIA ensures that its website is secure and has an address beginning with "https://".
Purchases are paid via our bank provider’s secure payment platform.
UNA STORIA delivers its products throughout Europe.
UNA STORIA has selected a box with reinforced flaps to hold and protect the Product(s) delivered in pouches. The box is sealed with reinforced tape. To ensure the discretion of the shipment, the name of the UNA STORIA jewellery company does not appear on the package.
Orders are processed from Monday to Friday.
The Product(s) are shipped to the address specified by the Customer at the time of their order confirmation. Delivery cannot be made to a hotel or a post office box.
UNA STORIA shall not be held liable for the consequences of a delay in delivery that is not its fault.
The UNA STORIA teams takes the greatest care in the preparation and delivery of your order in France and Europe.
Carrier options, on which delivery time depends, are listed below.
From the moment the order is shipped, the average delivery times are as follows:
Delivery by Colissimo within France: 2 working days.
Delivery by Colissimo within Europe: 3 to 5 working days.
Delivery by Chronopost within France: 24 H
UNA STORIA offers Colissimo delivery at the Customer's chosen location:
at a pick-up point of their choice;
or by "counter-signature" at the Customer's fixed address (residence or place of work).
If the Customer is absent on the date of the Colissimo delivery:
"counter-signature": the package will be available at the post office for 15 days;
at a pick-up location: the package will be available for 10 days.
After this time, the parcel will be returned to UNA STORIA. The Customer is invited to call our customer service to request the return of their package at their expense.
Upon receipt of the package, the Customer (or their authorised representative) must immediately check the condition of the packaging and the delivered Product(s).
In the event of a damaged package or broken product (package crushed, torn or open), the Customer (or their authorised representative) must refuse the package and state the reason on the delivery note.
Failure to comply with the above-mentioned time limit shall not prevent the Customer submitting a claim for exchange or refund of the Product(s) in the event of said Product(s) being damaged or defective, in the absence of the damaged packaging, at the time of delivery. Likewise, the Customer retains their right of withdrawal under the conditions of the paragraph below, "DELIVERY".
In accordance with the provisions of articles L 221-18 et seq. of the French Consumer Code, the Customer may cancel their order at their own discretion. They may exercise their right of withdrawal within 30 days of the date of purchase.
The Customer is invited to use our web platform to issue a prepaid Colissimo postage label used for returns, refunds or product exchanges: click on this link to go to the simplified returns procedure. You can use this web form to edit a prepaid label that you will then have to stick on your package containing your jewellery in its original package (preferably) or in a small box. Una Storia asks the Customer to make sure to add a message inside the package to notify the logistics team of their desired option (repair, exchange or refund).
The return is made at the Customer's risk. The Product must be returned in its original packaging, in its original, new, unworn and unwashed condition. The UNA STORIA artisan jewellery company will check the contents of the package on receiving it.
Returns, within the above-mentioned period, are offered from France and most countries of the European Union. The Customer is invited to go to the "My Account" section of the Website. Your account: use the email address you used to place your order. If your account is not recognised, create one. Your orders will be archived automatically.
In this case, the Customer must contact customer service at firstname.lastname@example.org to obtain a prepaid return slip.
Should the Customer fail to comply with these conditions, and the return conditions in particular, UNA STORIA will not be able to refund the relevant Product(s).
No returns, refunds or credits can be made in actual jewellery stores (approved stores).
The UNA STORIA team takes the greatest care over the quality of its products.
The 2-year (two year) warranty runs from the date of order confirmation at the official e-shop una-storia.fr (date of purchase shown on the invoice available in the "My account" section).
The warranty naturally covers hidden defects in the Product(s) ordered on the Website.
The Customer may request application of the warranty for hidden defects by means of a preliminary review of their request. To check the admissibility of the warranty claim, the Customer must motivate/justify their request by sending an e-mail to email@example.com, including the following items as attachments to the e-mail:
one or more photos of the defect found on the jewellery;
a copy of the invoice available in the "My account" section.
Failure to supply any one of the above-mentioned items will prevent the review of the Client's request.
improper use of the jewellery that has altered its quality, shape or appearance (e.g. contact with cleaning products);
failure to care for the jewellery in such a way as to alter its shine or colour (e.g. spraying with a cosmetic product);
damage due to poor handling;
work performed on the jewellery by a third party not authorised by UNA STORIA’s Customer Dept..
If the warranty does not apply and the Customer wishes to obtain a repair estimate, they are invited to
take one or more photographs of the defective Product and send them by email to: firstname.lastname@example.org, specifying their surname, first name, order number entered in the "My account" section and explaining their request;
the Una Storia artisan jewellery company will assess the feasibility of the repair;
a reply or a quote will be sent to you by email as soon as possible;
if you confirm the quote (including shipping and return costs), please print it out and sign it preceded by the handwritten statement "good for agreement" then return it by email to email@example.com;
the Customer returns in a package: their signed quote, a detailed letter explaining their request, their jewellery item and their payment by bank check duly completed, signed and made out to EUROP'ECRINS at the following address:
SAV Devis (E-commerce)
03202 VICHY Cedex - FRANCE
Your jewellery item will be sent as soon as possible to the postal address specified by the Customer in the "My account" section.
Article L 217-16 of the French Consumer Code: Where the buyer asks the seller, during the period of the commercial guarantee granted to them at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of immobilisation of at least 7 days shall be added to the duration of the warranty which remained to run. This period shall run from the date of the buyer's request for action or from the time the goods in question are made available for repair, if the goods are made available after the request for action.
Trademarks, domain names, products, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the UNA STORIA jewellery company. No transfer of intellectual property rights is made through the present G.T.C.S. All total or partial reproduction, modification or use of these goods for any purpose whatsoever is strictly prohibited.
The Customer may submit any claim by contacting the company at the following address: firstname.lastname@example.org.
In accordance with the provisions of Art. L. 611-1 to L. 616-3 of the French Consumer Code, the consumer is informed that they may have recourse to a consumer mediator under the conditions laid down in Title I of Book VI of the French Consumer Code.
Should the complaint submitted to the Seller's customer service remain unsuccessful, or should no reply be received within two months, the consumer may submit the dispute to a mediator who will attempt, fully independently, to bring the parties together with a view to obtaining an amicable solution.
With regard to every stage of Website access, from the ordering process up to dispatch of the package, UNA STORIA is only bound by an obligation of means. In accordance with the law and case law, UNA STORIA shall not be held liable for any inconvenience or damage inherent to use of the Internet, in particular service downtime, external intrusion, the presence of a computer virus, or any event qualified as force majeure. UNA STORIA’s performance of its obligations under this contract shall be suspended in the event of the occurrence of a fortuitous event or force majeure likely to prevent said performance. UNA STORIA will notify the Customer of the occurrence of such an event as soon as possible.
The G.T.C.S are governed by French law.
In accordance with French consumer law, in the absence of an amicable agreement, all disputes to which the General Terms and Conditions of Sale may give rise, concerning both its validity, interpretation, execution, termination, their consequences and outcomes, shall be heard before the competent court in accordance with the rules of jurisdiction of common law.
In the event of a dispute, the parties will first attempt to reach an amicable settlement. In the absence of an amicable settlement, jurisdiction is attributed to the competent French courts, notwithstanding multiple defendants or the introduction of third parties.