Receive the essentials from Una Storia: previews of new collections, tests and competitions, trends, etc.
Una Story House
Una Story House
The purpose of these General Terms and Conditions of Sale is to set out the terms and conditions under which UNA STORIA sells to its Customers 925/1000 silver jewelry (hereinafter referred to as “The Product(s)”) on the website (the “Site”) www.una-storia.fr.
UNA STORIA is an entity of the company Europ'Écrins, a simplified joint-stock company, registered in the trade and companies register of Cusset under the number Siret 976 220 228 and whose registered office is located at Rue du Moulin Mazan 03700 Bellerive-Sur-Allier (France); Telephone: +0(4) 70 58 74 59 (Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 4:30 p.m. - Excluding public holidays); Email bonjour@una-storia.fr .
Acceptance of these General Terms and Conditions of Sale (“GTC”) implies the customer full and unreserved acceptance of these GTC, which are accessible at any time on this web page and allow for printing and/or saving.
The Customer declares that he is at least 18 years old and has the legal capacity (within the meaning of Articles 1123 et seq. of the Civil Code) or has parental authorization allowing him to place an order on the Site.
When placing their first order on the Site, the customer is invited to create an account in the “My Account” section. The customer must complete a form specifying certain mandatory fields in order for their order of Products to be processed by the UNA STORIA team.
The information provided to UNA STORIA must be complete, accurate, and kept up-to-date by the Customer for each order. The Customer can access the “My Account” section at any time.
Product characteristics are presented on the Site. If the Customer has any questions, they can contact UNA STORIA on weekdays, by telephone at +0(4) 70 58 74 59 (Monday to Friday from 9 a.m. to 12 p.m. and from 2 p.m. to 4:30 p.m. - Excluding public holidays) or by email at: bonjour@una-storia.fr .
Product photographs are not contractually binding. The Customer acknowledges that the product photographs displayed on the Website are for illustrative purposes only. Indeed, the quality of the photos and the settings of the screen(s) (smartphone, computer, tablet) may alter the overall appearance (brightness and/or colors of the products).
The prices displayed on the Site are indicated in euros, inclusive of all taxes (TTC) (French VAT applicable on the day of the order), excluding shipping costs offered in addition.
Items are billed based on the rates in effect at the time the order is registered on the Site.
Shipping costs (including insurance) are indicated before final order confirmation.
Prices may be changed at any time without notice, particularly in the event of changes in tax or economic data.
Promotional offers, privileges, and limited-time offers cannot be combined.
To place an order on the Site, the following steps are required:
All orders will only be validated after payment has been accepted. The product(s) remain the property of UNA STORIA jewelry until full payment of the price.
UNA STORIA reserves the right to refuse, cancel and terminate orders at any time for legal and/or legitimate reasons.
UNA STORIA will also be entitled to refuse any order made by a Customer with whom there is a dispute relating to any order not in accordance with these Terms and Conditions as well as the payment of a previous order.
In these circumstances, UNA STORIA will inform the customer by telephone or email.
If, despite the vigilance of the UNA STORIA team, any Products displayed on the Site are unavailable, UNA STORIA will inform the Customer as soon as possible. If payment has been made, the Customer will be offered several solutions, including the option to cancel their order and receive a full refund.
The Site offers payment by credit card (Visa, Eurocard/Mastercard) as well as by Paypal account.
UNA STORIA does not accept payment by check. The customer must use one of the payment methods offered above.
Amounts paid shall not, under any circumstances, be considered deposits or advance payments.
When the order is finalized, the UNA STORIA team confirms the payment by sending the customer a summary email.
UNA STORIA provides a secure website with an address starting with “https://”.
Payment for purchases is made via the secure platform of our banking provider.
Payment in installments/deferred payment is available through our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
Purchase amount:
Costs
By paying in installments with Alma, the customer pays little in fees because the Una Storia jewelry store contributes to the costs.
Alma is a remote payment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the civil code.
Termination
Any termination of the General Terms and Conditions of Sale which bind the Seller and the customer, entails the termination of the General Terms and Conditions of Use between Alma and the customer.
UNA STORIA delivers its products in Europe.
UNA STORIA has selected a high-quality, reinforced cardboard box with a flap, ensuring the protection and security of the product(s) delivered in pouches. The box is sealed with reinforced tape . To ensure discreet shipping, the Una Storia jewelry name does not appear on the package.
Orders are processed from Monday to Friday inclusive.
Products are shipped to the delivery address provided by the Customer when placing their order. Delivery cannot be made to a hotel or a post office box.
UNA STORIA cannot be held responsible for consequences due to a delivery delay that is not its fault.
The UNA STORIA team pays close attention to the preparation and delivery of your order in France and Europe.
The choice of a carrier, which determines the delivery time, is offered below.
From the date of order dispatch, the average delivery times are as follows:
UNA STORIA offers Colissimo delivery at the customer's choice:
If the customer is absent on the day of Colissimo delivery:
After the deadlines mentioned above, the package will be returned to UNA STORIA. The customer is invited to contact customer service to request the return of their package at their own expense.
Promotional offers for free delivery:
When Una Storia offers limited-time free shipping promotions, these are valid exclusively for shipments to mainland France and countries within the European Union. They do not apply to deliveries to the French overseas departments and territories, namely: Guadeloupe, Réunion, Mayotte, Martinique, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, New Caledonia, French Polynesia, and Wallis and Futuna.
Upon receipt of the package, the Customer (or a person authorized by him) must immediately check the condition of the packaging and the delivered Product.
In the event of a damaged package or broken product (crushed, torn or open package), the Customer (or the person authorized by him) must refuse the package and state the reason on the delivery slip.
Failure to meet this deadline does not preclude the Customer from obtaining an exchange or refund for Products in the event of damage or defects, provided the package is not damaged upon delivery. Similarly, the Customer retains their right of withdrawal under the conditions outlined in the "DELIVERY" section below.
In accordance with the provisions of Articles L 221-18 et seq. of the French Consumer Code, the Customer may cancel their order at their discretion. They have a right of withdrawal, which may be exercised within 30 days from the date of purchase (60 days for any purchase made during the Christmas holidays).
Delivery charges, applied on the day of purchase, remain the customer's responsibility and are refunded if the right of withdrawal is exercised, in accordance with Article L221-24 of the French Consumer Code. Please note that return shipping costs remain the customer's responsibility, as per Article L221-23 of the French Consumer Code. To simplify this process, UNA STORIA provides a prepaid return label, the fixed amount of which, identical to the initial delivery charges, is deducted from the total amount.
Example: In the event of a return, the customer is refunded the full price of the returned items in perfect condition and the initial delivery charges, less the cost of the prepaid label provided by UNA STORIA through its online returns portal. The total amount refunded therefore corresponds to the total price of the items purchased and returned in perfect condition.
The Customer is invited to use our online product return platform to request a refund or exchange, with the option to print a prepaid Colissimo shipping label : >> Click here to print your prepaid shipping label for returning your order. This does not apply to Customers residing in Switzerland or French Overseas Territories, for whom customs duties and return shipping costs, as per Article L-221-23 of the French Consumer Code, remain the Customer's responsibility. Customers residing in Switzerland or French Overseas Territories, who therefore cannot use our online product return platform, are invited to drop off their package at a Post Office.
Returns are at the customer's risk. The product must be returned in its original packaging, in its original condition, new, unworn, and unwashed. The UNA STORIA jewelry workshop will verify the contents of the package upon receipt. The customer should refer to the "My Account" section of the website. Your account: use the email address used to place your order. If your account is not recognized, create one. Your orders will be automatically archived.
If the Customer fails to comply with these conditions, in particular the return conditions, UNA STORIA will not be able to refund the Product(s) concerned.
No returns, refunds or credit notes will be accepted in physical jewelry stores (authorized stores).
If needed, contact our customer service at bonjour@una-storia.fr
The UNA STORIA team pays close attention to the quality of its products.
The 2-year warranty (two years) begins on the day the order is validated on the official e-shop una-storia.fr (purchase date mentioned in the invoice available in the "My Account" section).
The warranty naturally covers hidden defects in the Product(s) ordered on the Site.
The Customer may request the application of the warranty against hidden defects after a preliminary review of their claim. To verify the eligibility of the warranty, the Customer must justify their request by sending an email to bonjour@una-storia.fr , attaching the following documents:
The absence of any of the above elements will prevent the customer request from being studied.
The warranty does not apply to the following repairs:
Your jewelry will be delivered as soon as possible to the postal address specified by the Customer in the “My Account” section.
Article L217-16 of the French Consumer Code: When the buyer requests the seller, during the term of the commercial warranty granted upon the purchase or repair of movable property, to carry out repairs covered by the warranty, any period of immobilization of at least 7 days is added to the remaining term of the warranty. This period begins from the date of the buyer's request for service or the date the property is made available for repair, if the latter is later than the request for service.
Trademarks, domain names, products, images, videos, texts, and more generally, all information subject to intellectual property rights are and remain the exclusive property of UNA STORIA jewelry. No transfer of intellectual property rights is made through these Terms and Conditions. Any reproduction, in whole or in part, modification, or use of these assets for any reason whatsoever is strictly prohibited.
The Customer can submit any complaint by contacting the company using the following contact details: bonjour@una-storia.fr .
In accordance with the provisions of Articles L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that he/she may resort to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code.
If the complaint to the Seller's customer service fails, or if there is no response within two months, the consumer may submit the dispute to a mediator who will attempt independently to bring the parties together in order to reach an amicable solution.
UNA STORIA is only bound by an obligation of means for all stages of access to the Site, from the ordering process to the shipment of the package. UNA STORIA shall not be held liable for any inconvenience or damage inherent in the use of the Internet, including service interruptions, external intrusions, the presence of computer viruses, or any event deemed to be force majeure, in accordance with applicable law and jurisprudence. The performance of UNA STORIA's obligations under this agreement shall be suspended in the event of a fortuitous event or force majeure that prevents their performance. UNA STORIA will notify the Customer of the occurrence of such an event as soon as possible.
The terms and conditions are subject to French law.
In accordance with consumer law, in the absence of an amicable agreement, all disputes arising from these General Terms and Conditions, concerning their validity, interpretation, execution, termination, consequences and subsequent effects, shall be submitted to the competent court in accordance with the rules of jurisdiction under common law.
Any dispute must first be subject to an attempt at amicable settlement. In the absence of an amicable settlement, jurisdiction is conferred upon the competent French courts, notwithstanding multiple defendants or third-party claims.
2-YEAR WARRANTY. QUALITY 925 RHODIUM-PLATED SILVER. 30-DAY RETURN.
Returning a product? Edit your prepaid postage label (specify your request in the package: exchange or refund).
FRANCE: +(33)04 70 58 74 59
MONDAY TO FRIDAY (EXCLUDING HOLIDAYS)
FROM 9 A.M. TO 12 P.M. AND FROM 2 P.M. TO 4:30 P.M.
PAYPAL 4x, VISA, MASTERCARD, AMERICAN EXPRESS, APPLE PAY, ALMA PAY (PAYMENT IN SEVERAL INSTALLMENTS)
