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UNA STORIA SERVICES
The jewellery from our French jewellery brand UNA STORIA is certified 925 sterling silver with a rhodium plating and comes with a certificate. It is covered by a 2-year warranty for all orders placed through our official online store, in accordance with our terms and conditions of sale.
CAUTION
Please be aware of fraudulent websites that imitate our official site. Please verify that our address is : una-storia.fr
DELIVERY
- In metropolitan France, Colissimo delivery is provided within 48 hours and is free on orders over €300.
- In the rest of Europe, the United Kingdom, and Switzerland, Colissimo delivery is provided within 3 to 5 days.
- Parcel pickup point or home delivery against signature.
Orders are processed from Monday to Friday until 3:30 PM (excluding public holidays).
RETURNS
You have 30 days from the date of purchase to return your order (60 days during the Christmas holiday season). The product must be returned in its original packaging, in its original, new, unworn, and unwashed condition. Click here to access the simplified return procedure if you have an account with us. Our after-sales service remains at your disposal: bonjour@una-storia.fr
Our credit card payment service is secure (PayPal in 4 installments, Visa, Eurocard/Mastercard, American Express, Apple Pay). UNA STORIA offers you the option to pay for your purchases in 3 installments thanks to the ALMA payment solution. This payment option will be suggested to you in your shopping cart.
Our jewellery store rewards your purchases on its official e-boutique: €1 = 1 point. Discover now : the loyalty and sponsorship program
UNA STORIA's rhodium plated 925 silver jewellery is carefully presented in a box with a warranty card and a gift bag. Your order is then placed in a discreet, high-quality, shock-resistant package (our jewellery brand does not appear on the package).
To preserve the shine of your UNA STORIA jewellery, we recommend that you follow these precautions: clean them regularly with a soft, dry cloth and avoid contact with water and cosmetics (perfume, soap, cream) and cleaning products. Store them in their original packaging to protect them throughout their lifetime. Our after-sales service remains at your disposal : bonjour@una-storia.fr
FRANCE: +(33)04 70 58 74 59
MONDAY TO FRIDAY (EXCLUDING PUBLIC HOLIDAYS)
FROM 9 AM TO 12 PM AND FROM 2 PM TO 4:30 PM.
2-YEAR WARRANTY. QUALITY 925 RHODIUM PLATED SILVER. 30-DAY RETURN.
Returning a product ? Edit your prepaid postage label (specify your request in the package : exchange or refund).
PAYPAL IN 4 INSTALMENTS. ALMA 2 OR 3 TIMES.
VISA, MASTERCARD, AMERICAN EXPRESS, APPLE PAY.
PAYPAL IN 4 INSTALMENTS.
ALMA IN 2 OR 3 INSTALMENTS.
FRANCE: +(33)04 70 58 74 59
MONDAY TO FRIDAY (EXCLUDING HOLIDAYS)
FROM 9 A.M. TO 12 P.M. AND FROM 2 P.M. TO 4:30 P.M.
